Obsessive-Compulsive Disorder and Religion - 2133 Words

Obsessive Disorder and Religion Obsessive-Compulsive Disorder (OCD) affects up to 2.1% of adults and features pervasive and intrusive thoughts that lead to repetitive uncontrollable behaviors aimed to reduce anxiety (APA, 2000). Further, these thoughts and behaviors impede and disrupt daily living and cause marked distress in the lives of the sufferer. The recurrent thoughts often center on fear of contamination, harming self or others, and illness (Himle, Chatters, Taylor, and Nguyen, 2011). Those who experience the compulsive behaviors associated with OCD report feeling as though they cannot stop or control the urge to perform the compulsive behavior and that the urge is alien or from outside conscious control. Behaviors often involve†¦show more content†¦The behaviors that once brought relief now cause distress. Although OCD is recognizable even by non-clinically trained individuals, the presence of religious beliefs influences people’s judgment of others with OCD symptoms. Yossifova and Loewenthal (1999) used case vignettes to investigate how people perceived OCD in religious and non-religious people. The case vignettes portrayed a non-religious individual and a religious individual exhibiting OCD symptomatology. The researchers found participants judged those seen as religious more often as having OCD than they judged those who were non- religious to have OCD. In other words, those who are religious are more likely to be perceived as having OCD than those who are not religious. Interestingly however, those who have ROCD tend to view their condition as having religious roots rather than related to psychiatric issues, which is consistent with the lack of insight commonly associated with ROCD (Siev, Baer Minichello, 2011). Just as the presence of religious beliefs influence others’ judgment of OCD, culture and religious affiliation also influence the identification and expression of ROCD. Abramowitz et al.(2004) contend the presentation of ROCD symptoms are expressed according to religious affiliation and culture of origin. For example, those who follow the practices of Hinduism usually present with obsessions and compulsions related toShow MoreRelatedCauses and Symptoms of Obsessive-Compulsive Disorder1211 Words   |  5 Pagesprogressed, light has been shed on the causes and symptoms of mental disorders. Like many mental disorders, obsessive-compulsive disorder was once linked to dissociation with religious beliefs. In the seventeenth century OCD was seen as a symptom of being isolated from religion and religious practices. It wasn’t until the nineteenth century that obsessive-compulsive disorder began to be recognized as a mental disorder unrelated to religion. The route to this recognition began as stated by Koran (2007)Read MoreEssay about Obsessive Compulsive Disorder1388 Words   |  6 Pagescalled Obsessive-Compulsive Disorder, or OCD. In the past, t his man with OCD would have been considered extremely strange, but it is now known that OCD is somewhat common in today’s world. The conditions of Obsessive-Compulsive Disorder can be very uncomfortable and unsettling, but there are some ways to treat OCD. Obsessive-compulsive disorder is an anxiety disorder that causes a sufferer to have very uncomfortable obsessions and compulsions. The main anxiety of a sufferer of OCD is obsessive thoughtsRead MoreObsessive Compulsive Disorder ( Ocd )1412 Words   |  6 PagesObsessive Compulsive Disorder other known as OCD is an anxiety disorder in which people have unwanted and repeated thoughts, feelings, ideas, sensations and obsessions, or behaviors that make them feel driven to do something compulsive. Obsessions are repetitive, unproductive thoughts that almost all of us have experienced from time to time in our everyday life. It is a very serious disorder that not many people take into consideration and there is so many outcomes to the disorder that affect theRead MoreCase Study: Obsessive Compulsive Disorder – the Case of Bess1522 Words   |  7 PagesCase Study: Obsessive Compulsive Disorder – The Case of Bess Your Name PSY/410 Date Professor Obsessive Compulsive Disorders: The Case of Bess Obsessive compulsive disorder commonly (OCD) can be defined as an anxiety disorder differentiated by acts of compulsiveness or continual thoughts of obsession. Persistent thoughts, images, and desires are characteristics of obsessions. These thoughts, images, and desires are not typically willed into one’s mind as they are often senseless, illogicalRead MoreObsessive Compulsive Disorder ( Ocd )1601 Words   |  7 PagesObsessive Compulsive Disorder: A Brief Overview Obsessive-compulsive disorder (OCD) is a psychiatric disorder that is characterized by constant intrusive thoughts (obsessions) that normally cause anxiety or distress which can only be alleviated by performing repetitive actions (compulsions) (Rahimi, Haghighi, and Shamsaei, 2015). Nearly everyone has experienced something similar to these obsessions and compulsions at some point in their life but this experience can only be labeled as OCD when itRead MoreApplication to Clinical Psych1651 Words   |  7 Pages Application to Psychology: Obsessive Compulsive Disorder SeSees Holmes PSY/480 November 3, 2014 Chantell Scott Application to Psychology: Obsessive Compulsive Disorder Clinical Psychologist’s must tackle a huge number of mental disorders. They can range from anything being Obsessive Compulsive Disorder to Schizophrenia. To fully comprehend the application of clinical psychology in the real-world environment one must fully understand the realm of psychology and all that goes with it. Here IRead MoreWhy Are Religious Individuals More Obsessional?1373 Words   |  6 PagesThe article, Why Are Religious Individuals More Obsessional? The Role of Mental Control Beliefs and Guilt in Muslims and Christians, presents the data results from a study comparing Canadian Christian and Turkish Muslim students’ measures of obsessive-compulsive symptoms and beliefs, guilt, religiosity, and negative affect. It is a unique study, as there have been few studies directly exploring this topic and even fewer using a non-Western Muslim sample. Thesis Cognitive-behavioral theory recognizesRead MoreObsessive Compulsive Disorder ( Ocd )1679 Words   |  7 Pagescommon and not abnormal. Many people believe they have obsessive-compulsive disorder because of symptoms they may share with the disorder. But more and more often, this disorder is being overused and misdiagnosed unnecessarily. The turning point that changes from normal to abnormal is when these thoughts cause distress and disruption in that person’s life for a substantial period of time. Obsessive- compulsive disorder is a very common disorder that manifests in many different ways and it can be veryRead MoreObsessive Compulsive Disorder ( Ocd )974 Words   |  4 Pagesdifferent mental disorders that a person may suffer from. Each of these disorders have different attributes and characteristics which makes them unique and requires different treatments too. one of these mental disorders that quite a number of people suffer from – whether they are conscious abou t it or not – is obsessive compulsive disorder (OCD). But what is OCD? How does it affect our daily lives? What is OCD? obsessive compulsive disorder, often referred to as OCD, is a mental health disorder that mayRead MoreObsessive Compulsive Disorder2070 Words   |  9 Pages1 I have always been fascinated with behavioral disorders, especially OCD. I learned about OCD a few years ago when I was reading a medical journal. At first, it seemed like something very odd. The idea that otherwise normal people can do such strange things, and not be able to control themselves was fascinating. I wanted to know more about this topic, which is why I chose to write my paper on it. I thought that by knowing more about the subject, I will be able to better understand how these

The University Of Wisconsin Oshkosh Titans And The St....

Competition is a unique situation in life to analyze. If you can focus on the small details outside of the game, there’s a possibility that you can understand the way an athlete is performing and why a coach is behaving a certain way. In the heat of the moment, if not properly trained, one can not perform to their potential due to the pressure that the moment of competition can place on an individual. This can be just as much for coaches and how they react and act as much as it goes for player. Effective coaches know how to use the situation to their advantage and know what to do or how to react at the appropriate time. In this paper, I’ll examine the competition of the University of Wisconsin – Oshkosh Titans and the St. Thomas Tommies in a NCAA Division 3 playoff game. I’m watching this game from the UW-Oshkosh side, so I will be observing the UW-Oshkosh football team for the most part. With this competition between UW-Oshkosh and St. Thomas, I’ll break down this paper into four talking points and the effects of said points. These four points are pre-competition routine, feedback and reinforcement by coach, game flow and interruptions and then other thoughts and factors that I noticed during the game. First off, let’s discuss the pre-competition routine for this highly anticipated playoff game. UW-Oshkosh warms up with very little mistakes and appear to be comfortable with their warm-up routine. There is a lot of energy on the Oshkosh sideline, with smiles and head nods

Smart Ways Airline Free Essays

string(97) " option of receiving flight information via email, text message or phone call is also available\." Welcome to â€Å"Smart Ways Airline†. This is a new airline company that just opened and is very excited about taking people to their flight destinations around the world with the best and smartest service available. This paper will attempt to explain information about development, products, and services for â€Å"Smart Ways Airline†. We will write a custom essay sample on Smart Ways Airline or any similar topic only for you Order Now So, please make sure all seatbelts are fastened and enjoy the flight. â€Å"Smart Ways Airline† provides â€Å"Plane Smart† service to each and every customer who boards the plane. As the matter of fact, â€Å"Plane Smart† is the slogan for the airline company. This slogan was chosen because â€Å"Smart Way Airlines† takes a lot of time to make intelligent decisions about the philosophy, mission, and vision about the company. â€Å"Fly Smart† is another slogan that the company will use to promote its high quality airline service to all of its customers. When a customer chooses to fly with â€Å"Smart Ways Airlines† they will be making a very smart decision. Funding for â€Å"Smart Way Airlines† will be collected through concession fees, facility leases at the airport, and landing fees. â€Å"Smart Way Airlines† will also receive funding from tax dollars on aviation fuel. The fuel tax will be added into the cost of the airline passenger ticket. All project and development planning will be funded by the government through a program known as the AIP (Airport Improvement program) and FAA grants. The FAA grants will be used to make improvements and increase airline security and protection. Airline tickets for â€Å"Smart Way Airlines† will average about 10% lower than the national ticket average. â€Å"Smart Way Airlines† will meet or beat any competitor’s rates and prices. Above all, if a customer is not satisfied with his/her flight for any reason, â€Å"Smart Way Airlines† will refund part or all of his/her money (Depending on the reason for dissatisfaction). â€Å"Smart Way Airlines† wants its customers to be happy while flying and wants them to be returning customers who recommend others. An airline’s fleet is one of its most important assets and as such its composition and deployment directly influence the airline’s profitability. â€Å"Smart Ways Airlines† offers a comprehensive fleet planning and aircraft evaluation service that has guided the strategic decision-making of a variety of operators worldwide. Computer software has been developed in-house to facilitate the analysis of multiple equipment and route combinations using a particular airline’s ground rules. This is indispensable for determining the optimum aircraft mix for a carrier’s current and future network. A comprehensive database is maintained on the technical, operational and economic characteristics of all commercial aircraft and business jets currently in service or under development. The company is therefore well equipped to undertake comparative economic studies of new or used aircraft types to any degree of detail required. â€Å"Smart Ways Airlines† fleet planning services are supported by rigorous understanding of commercial aircraft technology aided by excellent working relationships with airframe and engine manufacturers. â€Å"Smart Ways Airlines† will fly Boeing 747-8 International planes. These planes will seat 450 passengers divided into three class sections, in two aisles. These planes were chosen because they will provide a quieter flight, produce lower emissions, and achieve an excellent fuel economy. The Boeing 747-8 will have a lower seat-mile cost than other Boeing 747s and has 25% more cargo space, which provide for better luggage and cargo accommodation. The Boeing 747-8 is actually 13% lighter per seat than the A380 and will consume around 15% less fuel per passenger than a 500 seat plane. The wingspan on the Boeing 747-8 International plane is approximately 224 feet (68.5 meters). It is approximately 243 feet (74.2 meters) long and 63 feet (19.4 meters) high. Its thrust is 66,500 pounds and cruise speed is mach .085. The maximum takeoff weight of the Boeing 747-8 International is 960,000 pounds â€Å"Smart Ways Airlines† will also have Boeing 747-8 Freighter planes. These planes will have the same economic benefit as the Boeing 747-8 International planes. This plane will have more cargo space allowing four additional main deck pallets and three additional lower deck pallets. This Freighter plane actually weights about 95 tons less than the average cargo plane, thus providing for better fuel mileage. The dimensions of the Boeing 747-8 Freighter Plane are the same as the Boeing 747-8 International plane, except it is 250 feet (76.3 meters) in length. â€Å"Smart Ways Airlines will begin by leasing these aircrafts. However, â€Å"Smart Ways Airlines† plans to purchase 2-4 planes per year. Plans for additional types of aircraft may be created in the future as the company and customer base grows. â€Å"Smart Ways Airlines† will be known for its unique service. â€Å"Smart Ways Airlines† will always stand behind their customers to assure that they receive the best service and the most comfortable, affordable flight available. All planes will offer several amenities such as current movies in all three classes, personalized radios at each seat with a wide variety of music choices offered by Yahoo, pull down laptop computers and cell phone access attached to the backs of each seat, a menu and full bar service in all three classes, magazine and other reading materials, and handheld video games available for flight rental. â€Å"Smart Ways Airlines† will go the extra mile to make sure that each customer has the most unique, comfortable, accommodating, and affordable flight available or the customer’s money will be refunded in part or in full. â€Å"Smart Ways Airlines† will meet or beat any competitor’s rates and prices. Customers are alway s first at â€Å"Smart Ways Airlines†. Flights will be available 24 hours a day, 7 days a week and 365 days a year to over 100 destinations internationally and domestically. Flights are available to any type of customer from the business person, to the vacationing family and the oversized person. There is a seat for everyone, regardless of the reason for travel or any body shape. The seats are comfortable, reclining seats that have small pillows and blankets located underneath each seat. Seats are also accommodating for infant and child car seats. For all customers who buy tickets at least 24 hours in advance, the option of receiving flight information via email, text message or phone call is also available. You read "Smart Ways Airline" in category "Essay examples" There is no need to call and wait to hear if the plane is delayed. If something is delayed or cancelled, a â€Å"Smart Ways Airlines† representative will call the passenger and let them know of the situation. At the end of the flight, all passengers are asked to complete customer satisfaction survey. This survey help â€Å"Smart Ways Airlines† to provide the things that the customers are looking for. They take the time to listen to each and every customer, rather negative or positive. Customer satisfaction is top priority to â€Å"Smart Ways Airlines†. â€Å"Smart Ways Airlines† will have its main offices located within Cleveland Hopkins International Airport in Cleveland, Ohio. Within Cleveland Hopkins Airport, â€Å"Smart Ways Airlines† will have three main gates. One gate will be for international flights, another gate will be for domestic flights and the third gate will be for freight planes only. At each gate, customers will have a comfortable waiting area with televisions, telephones, restrooms, internet access portals, and a restaurant or small store where snacks and other things can be purchased. A â€Å"Smart Ways Airline† representative will walk around and talk to the customers in a friendly manner. â€Å"Smart Ways Airlines† wants the customers to feel at home when they are traveling, so the â€Å"Smart Ways Airlines† experience begins at the gate. Scheduling of flights will begin at least a year in advanced. The sooner the customer books the flight, the better discount they will be qualified to receive. Flights will leave Cleveland Hopkins Airport on a daily basis and flights will be available 24 hours a day, 7 days a week, 365 days per year. â€Å"Smart Ways Airlines† will always have a representative at the gate to help prepare the customer for the flight, to answer questions, and provide quality customer service. Flights information and ticket purchase options are also available online. The company will be organized into five major operational areas: All six operational areas will work together as a team to provide quality customer service. The Management team will be lead by the CEO and president of the company. Then, there will be managers and supervisors for each of the remaining five areas. The flight operations crew will consist of the pilots and stewards. This will be any crew member who flies on the plane with the customers. The Maintenance crew will consist of a team of workers who will clean, repair and maintain the planes in flying and operable conditions. The Financial team will handle the operational cost of the company. They will also be responsible for accounts receivable and accounts payable, finances, payroll, and other spending accounts. The Marketing department will be in charge of advertising, promoting and selling the services to potential customers. Finally, the customer service team will be the representative who are based at each gate and assist the customers before and after their flight. The customer service team will be responsible for all areas of customer services relating to the flights. FAR regulations will be adhered to on all flights. Any FAR regulation that deals with the safe operation, passenger and flight security, passenger and crew conduct, procedure, and policy will apply to all flights with â€Å"Smart Ways Airlines†. Marketing at â€Å"Smart Ways Airlines† will be the key to their success. The marketing department will continuously strive to make sure that customers know of the value, the options, and the type of customer service they can receive if they choose to fly with â€Å"Smart Ways Airlines†. Television, magazine, newspaper, and mailing advertisements will be offered. A website will also be available and flight information will be available through airline advertising websites such as Travelocity.com and orbit.com. When a customer purchases a ticket, they will be automatically enrolled in the frequent flyer program. This program will be a promotion to encourage returning travelers. The points that are accumulated on the frequent flyer program can be applied to future discounted prices, hotel and restaurant discounts, and theme park or movie discounts. For the traveler who is not a frequent traveler, the points can be used onboard the flight to purchase amenities such as food, beverage, book or game rentals, internet service or cell phone usage charges. Another marketing strategy that will be utilized by â€Å"Smart Ways Airlines† is the Neighborhood and Four Walls Approach to Marketing. This technique requires little or no company money to fund. At â€Å"Smart Ways Airlines† the customer service is so good, that they word of mouth actually sales the product by itself. When one customer is satisfied with their flight, they will tell their friends and family members about the flight, who will in turn, come and fly with â€Å"Smart Ways Airlines†. The quality customer service and uniqueness of the flights will sell itself through the excellent word of mouth that will be spread around by so many satisfied customers. As with beginning any company, there will be some barriers. Four main barriers that â€Å"Smart Ways Airlines† may encounter are 1.) Lack of qualified employees, 2.) Weather conditions in Cleveland, 3.) Not enough planes to accommodate large crowds of people and 4.) Lack of funding. â€Å"Smart Ways Airlines† will only hire the most qualified employees. Each potential employee will go through a strict interview and screening process. During this process, the applicant will be required to take a series of test. Applicants with a strong working history with another airline will be given priority. Once hired, the applicant will then have to pass a series of classes as part of their training. â€Å"Smart Ways Airlines† will know and understand how valuable each and every employee is to the success of the company and will only hire the best, and most qualified people to do the job. Weather conditions in Cleveland vary. It is possible to see many different changes in temperatures and conditions within one day. During the winter months, flights may be delayed or cancelled due to conditions. In this case, â€Å"Smart Ways Airlines† will handle the weather conditions accordingly and strive to provide quality services. With the best customer service and the most affordable guaranteed airfare available, many people will want to fly with â€Å"Smart Ways Airlines†. Each plane only holds 450 people, so tickets will sale fast. â€Å"Smart Ways Airlines† will strive to accommodate all passengers. Additional flights and planes will be added as needed. Finally, lack of funding can be an issue for any airline. â€Å"Smart Ways Airlines† has smart ways to hand funding barriers. One way is by lowering ticket prices and encouraging more people to fly. More people flying at lower rates can actually increase sales than less people flying at higher rates. â€Å"The plane is now landing. Smart Ways Airlines hopes that everyone has enjoyed the flight that they have learned a little about how Smart Ways Airlines offers the best, most comfortable, most affordable, and the most unique flying experience available today. Thank you for flying the smart way with Smart Ways Airlines.† How to cite Smart Ways Airline, Essay examples

Applying Project Management Standards and Frameworksâ€Free Samples

Question: Discuss About The Management Standards And Frameworks? Answer: Introducation PMI competency framework or project management framework encompasses the structure that project managers use to understand project management. The project managers can use various frameworks relevant to the projects (Walker Lloyd-Walker 2015). For instance, businesses have leveraged different frameworks relevant to departmental units. Importantly, each framework has strengths and weaknesses but serves the needs of projects based on the resources available. PMBoK has identified the basic knowledge arrears which project management needs to understand (Walker Lloyd-Walker 2015). The project management and frameworks can help the managers to categorize the expertise needed for the completion of the project. Therefore, the project management framework is essential in identifying and bridging the KSAE gaps. The project management maturity can influence the commercial negotiation. Interestingly, the way that supplier and procurer are perceived can affect the operations of an organization. In the process of maturity, the tenure, stability, and size of an organization influence the contract negotiation process (Walker Lloyd-Walker 2015, p. 137). In the firm with low project management maturity, it is possible for the organization to change thus making it agile. Nonetheless, aiding the procuring company enhances the negotiation process thus making the company to identify a less expensive supplier. In this case, the negotiation process becomes informal. The investigation of Walker and Lloyd-Walker (2015) provide important information regarding the gaps that project stakeholders should identify and bridge thus create a collaborative arrangement thus making the conclusion reasonable. Given the significance of a PraXitioners, I believe it is the way forward. The PraXitioner involves the practice and practical wisdom in managing projects (Bredillet 2016; Walker Lloyd-Walker 2015). I believe that it has helped me become a PraXitioner. Based on Walker and Lloyd-Walkers findings, the PraXitioner faces a future shortage in commercial negotiation situations. To this effect, the KSAE delivery approach needs to be used as it involves the use of small group or one-on-one approach to mentor and coaches them. This will make the outcomes influenced by governance and probity. Therefore, RBP is the best commercial project negotiation framework. References Bredillet, C 2016, Idiosyncratic musings on studying cases, Project Management Research and Practice, vol. 3, p. 5127. Walker, DHT Lloyd-Walker, BM 2015, Collaborative project procurement arrangements. PMI, Newton, Pennsylvanian.

The Metamorphosis of Wang Lung in The Good Earth P Essay Example For Students

The Metamorphosis of Wang Lung in The Good Earth P Essay earl Buck Good Earth Essays The Metamorphosis of Wang Lung in The Good Earth Many times, changes in wealth and family can alter ones attitude completely. In The Good Earth by Pearl S. Buck, the main character, Wang Lung displays a perfect example of this change. Between his first visit to the House of Hwang (when he went to receive O-lan) and his second visit at New Years (when he brings O-lan and the child to visit), Wang Lung changes from a modest, apprehensive farmer into a proud, rich man. Wang Lungs family, his familys increased wealth, and the House of Hwangs diminishing wealth are all responsible for the changes in Wang Lungs attitude between his first and second visits to the House of Hwang. We will write a custom essay on The Metamorphosis of Wang Lung in The Good Earth P specifically for you for only $16.38 $13.9/page Order now On his first visit to the House of Hwang, Wang Lung does not have a wife or son. He journeys alone to receive O-lan as his wife. A few months after Wang Lung and O-lan gets married, O-lan finds out that she is pregnant. When O-lan delivered their first child, Wang Lung waits anxiously for the announcement of the newborns gender. After O-lan shares the news of their sons birth, `It is a man child! he called triumphantly. `You are grandfather and I am father! (37). Wang Lung is relieved when O-lan tells him that she has given birth to a man child for two specific reasons. First, he is proud because sons carry on the family name. Second, when the son grows up, he can help work in the fields. Thus, Wang Lung feels pride that his first son is male. When he travels to the House of Hwang on the second occasion he is proud to bear a son, consistent with the Old Mistress request at their first meeting to see their first-born child. Wang Lung also takes pride in his family because of his wife, O-lan. On the first visit, when Wang Lung goes to the House of Hwang for the first time to receive O-lan, her position in the great house is considered that of a slave. However, on the second visit she is a guest and visitor. Looking back at her past as a servant, O-lan recalls, Last year this time I was slave in that house. (53). O-lan is happy at the fact that she has an opportunity to change her life completely from a slave to a financially stable. Because of this, Wang Lung is proud that he is able to allow this change in O-lans social background. In conclusion, Wang Lungs attitude is affected by a newfound pride in his family. Wealth is another factor in Wang Lungs attitude changes. At the beginning of the story Wang Lung is a poor, parsimonious peasant who always thinks thoroughly about how he spends his money. Even on the day of his marriage Wang Lung is still concerned about the amount of money he spends. And Wang Lung, to his horror, found there was nothing to do but to produce from his girdle yet another penny. `It is robbery, he muttered, unwilling. (13). Wang Lungs frugality determines his financial dealings, and he is not prone to indulge. Because of his status as a poor farmer, Wang Lung is intimidated when he first approaches the House of Hwang. Conversely, on his second visit, Wang Lung is already prospering from his crops and is hiding a secret stash of silver coins in his wall. An obvious display of his newly gained wealth is the new clothes that Wang Lung, O-lan, and their son wear, as well as the moon cakes that O-lan made. This wealth makes him prideful. .u1a38cb28cc40bf9a4a4e6e787e948d50 , .u1a38cb28cc40bf9a4a4e6e787e948d50 .postImageUrl , .u1a38cb28cc40bf9a4a4e6e787e948d50 .centered-text-area { min-height: 80px; position: relative; } .u1a38cb28cc40bf9a4a4e6e787e948d50 , .u1a38cb28cc40bf9a4a4e6e787e948d50:hover , .u1a38cb28cc40bf9a4a4e6e787e948d50:visited , .u1a38cb28cc40bf9a4a4e6e787e948d50:active { border:0!important; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .clearfix:after { content: ""; display: table; clear: both; } .u1a38cb28cc40bf9a4a4e6e787e948d50 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u1a38cb28cc40bf9a4a4e6e787e948d50:active , .u1a38cb28cc40bf9a4a4e6e787e948d50:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .centered-text-area { width: 100%; position: relative ; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u1a38cb28cc40bf9a4a4e6e787e948d50:hover .ctaButton { background-color: #34495E!important; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u1a38cb28cc40bf9a4a4e6e787e948d50 .u1a38cb28cc40bf9a4a4e6e787e948d50-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u1a38cb28cc40bf9a4a4e6e787e948d50:after { content: ""; display: block; clear: both; } READ: Technology And Television: Child Obesity Essay An example of this pride on his second visit occurs when he waits for O-lan and his son in the gatemans room. While he is there, the gatemans wife offers him tea as if he were one of the nobles, She presented to him and he set it before him and did not drink of it, as though it were not good enough in quality of tea leaves for him. (49). This behavior is in contrast to the beginning of the plot, .

Canada Post essays

Canada Post essays Canada Post Corporation will face many difficulties in the future stemming from two present concerns: Ø Customer Perception- Customer perception is fairly negative and is either associated with problems evident in the past or those associated with the United States Postal Service. Ø Unionized Labour- Unions are a constant problem for any company associated with them. To remedy these situations we propose the following: Ø Divestiture- CPC should break into strategic business units. Each unit would then be responsible for individual quality control, sales, personnel as well as research and development. This divestiture will help them to reduce the detrimental effects of CPCs union as they will be contained in only one or two of the strategic business units and not the whole of the company. This will also facilitate CPCs drive into e-commerce as they will be able to hire technical experts into a strategic business unit without the consent of the union. Ø Improve customer awareness- Incorporate an active advertisement campaign aimed at improving customer awareness of CPCs improvements in operations and service. CPC is the fifth largest employer in Canada, employing almost 64,000 personnel to maintain daily business operations within Canada and abroad. The corporation is a Federal Crown Corporation responsible to customers, stakeholders, government, Canadian Union of Postal Workers(CUPW), and employees. In 1982/83 Canada Post incorporated. Since then it has operated a customer based organization that has recorded an increase its revenue by 138% since its incorporation. CPC boasted revenues of $5,380 million for year 1998/99. CPC currently owns a significant portion of Purolator Courier Limited (95.8%) which is a leading domestic courier company within Canada. CPC also holds shares in International Post Corporation (IPC) which provides international consulting services for the mail distribution...

Complementary and Alternative Medicine in the Case Management of Term Paper

Complementary and Alternative Medicine in the Case Management of Hispanics - Term Paper Example This topic is being considered in the hope of establishing a clear understanding of the applicability of complementary and alternative medicine in the management of illnesses among the Hispanic population. Concept Complementary and alternative medicine is defined by the National Center for Complementary and Alternative Medicine (2011) as a diverse and varied medical and health systems and practices which are not normally considered part of conventional or standard medical practice. It is not as widely accepted as conventional medicine, but some of its applications have already been accepted as effective treatments and have therefore formed part of generally applied medicine. Complementary medicine is medicine which is included and used together with conventional medicine (NCCAM, 2011). Alternative medicine, on the other hand is used in place of conventional medicine; in most instances, as the sole treatment, without integration of conventional medicine techniques. CAM includes a wide range of ancient and new-age techniques which claim to treat and to prevent the onset of illness (Barnes, et.al., 2008). In the strictest sense, CAM is not a part of conventional medicine because there is still inadequate proof for its safe and effective use in healthcare. As a result, judgment for the use of these techniques is largely based on discretion and evidence-based support. In general, individuals utilizing CAM are finding ways to improve their overall physical, emotional, mental, and spiritual well-being (Astin, et.al., 2000). Moreover, they often turn to CAM to seek relief from a terminal or chronic illness or from the side-effects of their conventional treatment. Furthermore, they consider CAM as a means of establishing a holistic and transformative management of their body and all its issues (Institute of Medicine, 2005). CAM practitioners often attempt to treat not only the physical chemical symptoms of the disease, but also the psychological, emotional, and mental i mpact of the illness. Most patients availing of this treatment consider it as a means of complementing their conventional medicine management; seldom is it used as an alternative form of treatment (Barnes, et.al., 2008). Based on a National Health Interview survey (2002), about a third of adults use atleast one form of CAM. Usual CAM therapies include non-mineral natural products, meditation, yoga, massage, deep-breathing exercises, and diet-based therapies (Barnes, et.al., 2002). In the past, CAM has often been used to relieve back aches, headaches, chest colds, neck pain, joint stiffness, and anxiety. Although much less common, the use of these forms of treatment has also been prevalent in the management of symptoms for cancer, lung diseases, and cardiovascular infection (Mao, et.al., 2007). Its use has also been common among women and among adults with higher educational qualifications, including adults who have been suffering from one or two health issues requiring multiple medi cal consults in a year (Nahin, et.al., 2007). CAM techniques are often categorized into different classifications. One of its categories includes natural products. These natural produces are popularly known as herbal medicines, vitamins, minerals, and other dietary supplements (NCCAM, 2011). Probiotics or

International Financial Management Essay Example | Topics and Well Written Essays - 1500 words

International Financial Management - Essay Example To the common man trade is simply the exchange of goods and services between two individuals, groups, and organizations. When trade begins to happen across regional boundaries it is categorized as international trade. Modern day phenomenon such as advancement in technology and globalization have allowed for international trade to happen at a much faster rate over a much larger scale. For this trade to occur smoothly and in order to avoid confusion and chaos; regulation and systematic order are extremely important. For this reason regions join hands to make trade blocs and trade regions which not only allow for a more efficient process but help both the trader and the buyer. In this essay we will be discussing the role of two trading giants, Organization of the Petroleum Exporting Countries  (OPEC), and North American Free Trade Agreement (NAFTA); both of whose introduction caused dramatic changes to the way modern age trade is conducted. Before moving forth it is essential to differentiate between a trade region and a trade bloc. A trade region is essentially an agreement based on regional boundaries. Member countries join such a region based on their geographical location and hence enjoy many trade privileges. An example of a trade region is NAFTA where North American countries come together to form member states. A trade bloc maybe a trade region but it is not necessary since members are made not on geographical proximity but based on ownership of common assets. An example of a trade bloc is OPEC where countries exporting petroleum have come together to ease trade. OPEC was established when five countries (Islamic Republic of Iran, Iraq, Kuwait, Saudi Arabia, and Venezuela) signed a trade agreement in Baghdad in September 1960. These five countries were then known as the founding members for this organization and were in later years joined by many more countries. Gabon and

On-Campus Living Requirements Personal Statement

On-Campus Living Requirements - Personal Statement Example The reasons accounted for this trend, tradition and/or practice is because studies have established that it promotes higher student retention rates (Garner 114). This is compared to students who live off-campus who according to the respondent from the interview exhibit higher dropout rates than those living on campus. There is a lot of research done by people in the field of higher education looking at the impact that living on campus has for students. It has been shown repeatedly that students on campus are more likely to have a higher GPA than the students who do not. They are more likely to stay at the institution and graduate than those students who do not live on campus. The reasons accounted for this trend, tradition and/or practice is because studies have established that it promotes higher student retention rates (Garner 114). This is compared to students who live off-campus who according to the respondent from the interview exhibit higher dropout rates than those living on c ampus. There is a lot of research done by people in the field of higher education looking at the impact that living on campus has for students. It has been shown repeatedly that students on campus are more likely to have a higher GPA than the students who do not. They are more likely to stay at the institution and graduate than those students who do not live on campus. There are exceptions to the mandatory on-campus living requirements including if someone has ever served in the military and/or is of a certain age usually above 22 years of age. These individuals are allowed to live off-campus because they are deemed to possess the necessary and required skills and abilities to live alone. The insistence on having a mandatory on-campus living requirement is also based on the need for institutions of higher learning to raise funds. These funds are used to support other facilities and amenities in the universities other than the accommodation facilities (Kuh et al 16). On-campus living requirements are policies are supported and opposed in equal measure by both students and parents depending on the perspective one is looking at it from. On-campus living is one of those life stages where young adults get to leave their homes and start living on their own away from home. On-campus accommodation acts as a transition in the journey towards independence (Kwoka-Finning 148). Students in halls of residence learn and acquire essential life skills that help them maneuver out in the ‘real world’ when they leave these halls of residence.  

The Visionary Behind The Spanish Architect Santiago Calatrava

The Visionary Behind The Spanish Architect Santiago Calatrava Intuitive vision that lures experienced and studied phenomena greatly enriches human endeavor, just as much as structural theory and geometry have the ability to inspire monumental works of architecture. Further down the line, the visionary behind the Spanish architect, Santiago Calatrava shall be unveiled, on the basis of the aforesaid statement. The Sculptor Calatravas early interest in art and the aesthetic sense that drew him to a small book on Le Corbusier, would remain another constant factor in his work, and one of the things that sets him apart in the world of contemporary architecture. Calatrava evolved his art, and his sculpture into architecture. Time and time again, his work leaves architecture critics perplexed because of his tremendous ability to translate his sculptures into real structures, into architecture. He never fails to generate a great deal of mystery and curiosity in his works. Calatrava goes so far as to even suggest that his art (sculpture) must be considered as a source of ideas for architecture. Julio Gonzalez explains the Architecture-Sculpture equation. Architecture and sculpture are two rivers in which the same water flows. Imagine that sculpture is unfettered plasticity, while architecture is plasticity that must submit to function, and to the obvious notion of human scale (through function). Where sculpture ignores function, unbowed by mundane questions of use, it is superior to architecture as pure expression. But through its rapport with human scale and the environment through its penetrability and interiority architecture dominates sculpture in these specific areas. (Julio Gonzalez Dessiner dans lespace, Skira, Kunstmuseum, Bern, 1997) In 1914, in his book Les Cathà ©drales de France, sculptor Auguste Rodin wrote, The sculptor attains great expression only when he gives all his attention to the harmonic play of light and shadow, just as the architect does. The fact that one of the most famous phrases of modern architecture was inspired not by an architect but by a sculptor underlines the significance of art. The Engineer It is not enough to be an engineer. We are not allowed to confine ourselves within our own professions, but must live in full view of the entire scene of life, which is always total. The supreme art of living is a consummation gained by no single calling and no single science; it is the yield of all occupations and all sciences, and many things besides. -Josà © Ortega y Gasset, Man the Technician Calatravas expressive use of technology and inventive form would be impossible without an awareness that goes beyond architecture and engineering. Music, painting and the natural sciences are as vital to his work as any other calculation. His work becomes and intertwinement of elastic expression and structural revelation, producing results that possibly can be best described as a synthesis of aesthetics and structural physics. (Anthony C. Webster Utility, Technology and Expression, The Architectural Review 191, no.1149, November 1992: 71) Calatravas design process reflects his eclectic education. He began as an art student, then went on to earn a degree in architecture, from Escuela Technica Superior de Arquitectura de Valencia, and then finally a doctorate of Technical Science from the Eidgenosische Technische Hochschule (ETH) in Zurich, all in his birthplace Valencia. He spent his time making and then developing numerous sketches. His sketches emphasize his preference for resolving a design in section, which for him reveals not only the strength of the building but also its structural beauty. Often, his sketches are followed by scale models, or what he generally refers to as toys and games. (Santiago Calatrava, The synthetic Power of Games and Metaphor. In Bridging the Gap: Rethinking the Relationship of an Architect and Engineer. New York: Van Nostrand Reinhold, Building Arts Forum/New York, 1991, p. 173). Used as experiments and primarily inspirational tools for resolving technical problems such as dynamics or tension, they are also seen as sculptures that borrow the language of Engineering. They are creative statements about structural force. Calatravas comprehension of technical information and science is what grants his work the starting point, that is paralleled to Leonardo Da Vincis own interconnected scientific and artistic connections. Just as Da Vinci made use of his art and science background, translating human and animal movement into mechanical movement and added depth and the third dimension in his paintings; similarly, Calatravas fantastic educational knowledge in engineering as well as architecture, enables him to translate his sculptural work (which depicts motion) into crystallized movement in his architectural work. Movement has always fascinated Calatrava, and for parts of his structures, it has been a source of evolution and inspiration. Even in his engineering thesis of foldable space frames, he investigated movement as an inherent part of architecture. His doctoral thesis, On the Foldability of Frames had to do with the fact that a geometric figure can be reduced from three dimensions to two, and ultimately just one. A polyhedron can be collapsed, making it a single planar surface. Another transformation can further reduce it to a single line, a single dimension. He thus concluded that any building is not just a visual image, consisting of different volumes and textured surfaces, but a dynamic object Although, it is very noticeable from his works and he himself has also stated that nature is his structural inspiration, it is also seen that he doesnt imitate any particular organic form. Instead, he closely observes the strong visual movement in natural objects that derives from the fact that their shapes are the traces of the physical forces that created them. His structures have the same dynamic quality emphasized in Rudolf Arnheims explanation of nature. It is alive to our eyes partly because its shapes are fossils of the events that gave rise to them. (Rudolf Arheim, Art and visual Perception: A Psychology of the Creative Eye, Los Angeles: University of California Press, 1969, p.351) The Essence of Architecture The fact that some are uncomfortable with the multiple forms of expression chosen by Santiago Calatrava is probably the best indication that is he onto something important. Joseph Seymour , the former executive director of the Port Authority of New York and new Jersey said, We think he is the Da Vinci of our time. He combines light and air and structural elegance with strength. His architecture captivates the imagination, showing the potential of sculptural form and dynamic structure, and what it can accomplish. His vision elevates the human spirit by creating environments in which we live, play and work. He does not seem disturbed by the coexisting forms of art, architecture and engineering in his mind and thought. With all of his combined interests, he is able to amaze everyone with his phenomenal designs each time. He develops forms that are anonymous, yet universal. Turning Torso, Sweden In sculpture, I have used spheres, and cubes and simple forms often related to my knowledge of engineering. I must admit that I greatly admire the liberty of a Frank Gehry, or Frank Stella as a sculptor. There is a joy and a liberty in Stellas work that is not present in my sculpture, which is always based in the rough business of mathematics. (Interview with Santiago Calatrava, Zurich, February 22, 2006) Ernstings Warehouse, Germany It has been made clear through Calatravas Ernstings Warehouse, in Coesfeld Germany (1983-85), that architecture is not static. The warehouse doors continue the aluminium wall surface when closed, but when open, the faà §ade is pierced and set in motion and the doors are transformed into a beautiful scalloped canopy. Bac De Roda Bridge, Barcelona Like many 20th Century engineers, Calatrava considers concrete to be the most noble construction material. The Spanish word for concrete, hormigon, from the word meaning form, describes most directly the unique quality of concrete- Its ability to take any form or shape. Of course, Calatrava has his favorites, but doesnt limit himself to concrete. The marvelous dialogue he establishes between concrete and steel, for example and the detailing of these connections reveal a great deal of his ideas on structural composition. In the Bac De Roda- Felipe II Bridge (1984-1987) in Barcelona, the arches are transformed from steel into concrete, as they majestically bend to meet the earth. Concrete abutments are anchored firmly into the ground, while steel , because of its obvious lightness compared to concrete, soars over the roadway. Stadelhofen Station, Zurich The three pronged steel columns seem to bite into the glass canopy and concrete promenade to ensure support and grip. These junctures embody Calatravas fascination with the way load are carried to the ground. Conclusion His work is an inspiration to numerous architects across the globe not only because it counteracts the thrusts of arches, and domes of massive stone construction, but because it also conveys structural clarity and rhythmic qualities. Calatravas work can captivate, communicate, and inspire though a visual process. We sense a familiarity with it that is often definable yet not attributable to a single source. At a time when specialization in architecture is increasing, Santiago Calatrava has the ability to combine the somewhat contradicting disciplines of architecture and engineering, with his very own creative vision. It is the vision that has the capability to rejuvenate not just the built environment but ultimately the very spirit of building itself.

internship Essay -- essays research papers

I had many responsibilities and duties as a teacher assistant/chaperone. Such as arriving at the assigned school for bus and student pick-up at 8:00 a.m. assisting teachers and counselors with Daily Opening Activity, with Math and Reading as well as Arts/Folklore classes. Escorting students to and from the bathroom. Supervising students during breakfast and lunch and assisting with clean up. Being responsible for picking up and returning materials to the GEAR UP office. Attending weekly Staff and Team meetings to discuss the past week and plan for the weeks ahead.   Ã‚  Ã‚  Ã‚  Ã‚  This internship opened many doors leading to my future. This would not only help me academically and financially, but would also provide me with necessary experience in real world situations. This internship with this program, is well established and a brilliant source of knowledge. Firstly, I will be able to physically see and experience the concepts that I have learned through out my life. This provides me a chance to reflect upon what I have learned in the past. On the other hand, I will be able to gain some very important insights of working with seniors officials in reality. I would be able to utilize their experience as a guide to correct my mistakes and discovering more skills that might be of use in the future. Another exciting feature about this internship program is that, I will actually realize what my duties would be when I would start as an employee for a similar organizat...

Disadvantage of Facebook Essay

Now it’s time to talk about some disadvantages of Facebook. There are some Disadvantages of Facebook beside these many advantages. Some of these disadvantages are : –Â  Facebook is Addicting! Facebook is too much addicting! Facebook is too too addicting! Yes it is indeed addicting which often kills your valuable time. Using Facebook for your need is not bad but when you waste most of your valuable time than it becomes bad. The biggest disadvantages of Facebook is it’s addiction which causes many problems. –Â  Fake profile and ID! Fake profile is one of the biggest disadvantage of Facebook. Now it has become easier to create fake profile. People often uses fake profile to insults or harassing someone. It is more common against girls where people simply makes a fake profile and start harassing them. In my country i have got news that some girls died y suicide when someone abused her by making a fake profile of her. –Â  There are plenty of groups and Fan pages out there which is being created to abuse or violate other religion , personalities , nation etc. This kind of racist disgusting activities decreasing some popularity. Facebook administrator should take necessary steps against all these abusing groups & pages. –Â  Facebook often brings bad effects on students results. Students who are Facebook addicted does a bad result on his or her exams. –Â  Beside students, people who works in offices wastes their time in browsing Facebook. That’s why many offices has decided to block Facebook completely. –Â  False report! Many people lost their precious Facebook ID because of false report. Facebook administrator should be careful on that.

Process Analysis in Composition

Process Analysis in Composition In composition, process analysis is a method of paragraph or essay development by which a writer explains step by step how something is done or how to do something. Process analysis writing can take one of two forms:   Information about how something works (informative)  An explanation of how to do something (directive). An informative process analysis is usually written in the third-person point of view; a  directive process analysis is usually written in the second person. In both forms, the steps are typically organized in chronological orderthat is, the order in which the steps are carried out. Examples and Observations Planning a good process analysis requires the writer to include all the essential steps. Be sure you have all the tools or ingredients needed. Arrange the steps in the correct sequence. Like all good writing, a process essay requires a thesis to tell the reader the significance of the process. The writer can tell the reader how to do something, but also should inform the reader about the usefulness or importance of the endeavor.(G. H. Muller and H. S. Wiener, The Short Prose Reader. McGraw-Hill, 2006)Reviewing Your ProcessWhen you revise your process writing, think about the people who will be reading it. Ask yourself these questions:(Robert Funk, et al., The Simon and Schuster Short Prose Reader, 2nd ed. Prentice Hall, 2000)Have I chosen the best starting point? Think about how much your audience already knows before you decide where to begin describing the process. Dont assume your readers have background knowledge that they may not have.Have I provided enough definitions of terms?   Have I been specific enough in the details? Example: How to Remove Chewing Gum From Hair(Joshua Piven et al., The Worst-Case Scenario Survival Handbook: Parenting. Chronicle Books, 2003)Prepare an ice sack.Place several cubes of ice in a plastic bag or thin cloth. Seal or hold it closed.Apply an ice pack to hair.Move the affected hair away from the scalp and press the ice against the gum for 15 to 30 minutes or until the gum freezes solid. Use a rubber glove or a dry washcloth to hold the ice compress if your hand becomes chilled.Crack the frozen gum into pieces.With one hand, hold the stuck section of the hair between the gum clot and the scalp, and break the frozen gum into small pieces.Remove the gum.Gently pull the frozen gum pieces from the hair using your other hand. If the warmth of your hand begins to melt the gum, refreeze and repeat until all the gum has been removed from the hair.Example: How to Mark a BookThere are all kinds of devices for marking a book intelligently and fruitfully. Heres the way I do it:(Mortimer Adler, How to Mark a Book. Saturday Review, July 6, 1940)Underlining: of major points, of important or forceful statements.Vertical lines at the margin: to emphasize a statement already underlined.Star, asterisk, or another doo-dad at the margin: to be used sparingly, to emphasize the ten or twenty most important statements in the book. . . .Numbers in the margin: to indicate the sequence of points the author makes in developing a single argument.Numbers of other pages in the margin: to indicate where else in the book the author made points relevant to the point marked; to tie up the ideas in a book, which, though they may be separated by many pages, belong together.Circling of keywords or phrases.Writing in the margin, or at the top or bottom of the page, for the sake of: recording questions (and perhaps answers) which a passage raised in your mind; reducing a complicated discussion to a simple statement; recording the sequence of major points right through the book. I use the end -papers at the back of the book to make a personal index of the authors points in the order of their appearance. Izaak Walton on How to Dress a Large Chub (1676)[I]f he be a large Chub, then dress him thus:First scale him, and then wash him clean, and then take out his guts; and to that end make the hole as little and near to his gills as you may conveniently, and especially make clean his throat from the grass and weeds that are usually in it (for if that be not very clean, it will make him to taste very sour); having so done, put some sweet herbs into his belly, and then tie him with two or three splinters to a spit, and roast him, basted often with vinegar, or rather verjuice and butter, with good store of salt mixt with it.Being thus drest, you will find him a much better dish of meat than you, or most folk, even than Anglers themselves do imagine; for this dries up the fluid watery humor with which all Chubs do abound.But take this rule with you, that a Chub newly taken and newly drest, is so much better than a Chub of a days keeping after he is dead, that I can compare him to nothing so f itly as to Cherries newly gathered from a tree, and others that have been bruised and lain a day or two in water. Being thus used and drest presently, and not washt after he is gutted (for note that lying long in water, and washing the blood out of the Fish after they be gutted, abates much of their sweetness), you will find the Chub to be such meat as will recompense your labour.(Izaak Walton, The Compleat Angler, 5th edition, 1676) The Limitations of LanguageThose who think they are testing a boys elementary command of English by asking him to describe in words how one ties ones tie or what a pair of scissors is like, are far astray. For precisely what language can hardly do at all, and never does well, is to inform us about complex physical shapes and movements. . . . Hence we never in real life voluntarily use language for this purpose; we draw a diagram or go through pantomimic gestures.(C.S. Lewis, Studies in Words, 2nd ed. Cambridge University Press, 1967)The Lighter Side of Process Analysis                        How to Make a Swing With No Rope or Board or Nails                       First grow a moustache                        A hundred inches long,                        Then loop it over a hickry limb                        (Make sure the limb is strong).                        Now pull yourself up off the ground                        And wait until the spring                        Then swing!                       (Shel Silverstein, How to Make a Swing With No Rope or Board or Nails. A Light in the Attic.                              HarperCollins, 1981) How to Pack a Suit So It Wont Come Out Wrinkled                        Lay the suit on its back on a flat surface such as a tennis court. Take the sleeves and place                                 them at the side. Take the left sleeve and place it on the suits hip, and hold the right sleeve                                 over the suits head as though the suit is waving in a jaunty manner. Now put both sleeves                                    straight up over the suits head and shout, Touchdown! Ha ha! Isnt this fun? You may feel                                    silly, but trust me, youre not half as silly as the people who think they can fold a suit so it wont                           come out wrinkled.                        (Dave Barry, Dave Barrys Only Travel Guide Youll Ever Need. Ballantine Books, 1991)

Learn to Spell by Phonograms, not Letters

Learn to Spell by Phonograms, not Letters Learn to Spell by Phonograms, not Letters Learn to Spell by Phonograms, not Letters By Maeve Maddox In the 1970s, educational research indicated that less than one per cent of the population suffered what has come to be called dyslexia (a disturbance of the ability to read). Now the estimate is from 5 to 15 per cent. As early as 1955 Rudolf Flesch pointed out the disconnect between modern teaching methods and the ability to read (or spell) in Why Johnny Cant Read and What You Can Do About It. After half a century, Fleschs book remains a thorn in the side of the advocates of the sight method of teaching children to read. Parents of young children would do well to read it. I once tutored a child who looked at the word April and read it as May. He knew that the word represented the name of a month because hed been taught the names of the months in context. He apparently did not know how to decipher it by its spelling. Adult readers recognize words by sight. Experienced readers can recognize words if only some of the letters are showing. They can recognize them if the words are upside down. This ability comes from having seen the words hundreds or thousands of times. Beginning readers, however, need systematic instruction in approaching words from left to right, phonogram by phonogram. To develop confidence and fluency in readingand the ability to spellthey need to begin with words like hat, cot, and bin before encountering words like know, they, or eight. (The latter three words are on the Dolch List taught to beginning readers with the use of flashcards.) NOTE: The use of flashcards to develop instant word recognition is a useful techniquebut only after the beginning reader has been taught the phonetic elements of the word being drilled. Its counterproductive to expose a beginner who knows only the 26 letters of the alphabet to words spelled with sounds represented by letter combinations like th, kn, ay, igh, and eigh. Relatively few of the common words on the Dolch List defy the effort to sound them out by their phonograms. Those few, like once and warm, are easily taught as exceptions. The most efficient way to learn to spell a word is to approach it phonogram by phonogram, and not letter by letter. A phonogram is a written symbol that stands for a sound. The word pal, for example, contains three letters, each of which is also a phonogram: /p-a-l/. The word church , on the other hand, contains six letters, but only three phonograms: /ch-ur-ch/. Here are some phonograms to look for when analyzing a words spelling: Consonant phonograms: b, c, d, f, g, h, j, k, l, m, n, p, r, s, t, v, w, x, y, z, sh, th, ch, ng, ck, wh, kn, gn, wr, ph, dge, gh, ti, si, ci, pn, rh, and qu. Vowel (and semi-vowel) phonograms: a, e, i, o, u, y, ee, ay, ai, ow, ou, oy, oi, aw, au, ew, ui, oo, ea, ar, er, ir, ur, or, ed, or, oa, ey, ei, ie, igh, eigh, oe, ough, and eu. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Spelling category, check our popular posts, or choose a related post below:The Meaning of "To a T"Time Words: Era, Epoch, and EonAppropriate vs. Apropos vs. Apt

Kitchen Made Pies Case Study Example | Topics and Well Written Essays - 4000 words

Kitchen Made Pies - Case Study Example Mission The mission of Kitchen Made Pies is to produce and market high-quality fresh and frozen pies to institutional customers and restaurants. The original mission had made it clear that it was in the relatively unexploited sector that Kitchen Made Pies saw its clear ¬est opportunity for innovation. Kitchen Made Pies set out to create a range of high-quality products that were distinctive in type, and especially appealing to people who had acquired a taste for pies. A wholesome, appetizing and, at same time, slightly exotic taste experience is what Kitchen Made Pies wanted to offer. Goals The main goal of the company is to get and keep a customer. Also, Kitchen Made Pies is aimed to achieve competitive advantage and sustainable competitive creating value for their customers, select markets where they can excel and present a moving target to their competitors by continually improving their position. Three of the most important factors are innovation, quality and inventory reduction. In order to improve logistics, the company is aimed to concentrate on doing business with drop-shippers which allow to involve larger orders. A continuum of resource sustainability is to compose resources and capabilities characterized by their durability and imitability. Financial goal is to increase sales and liquidity of business. Marketing policies Be in one of the most highly rated industries for stability and success, Kitchen Made Pies offers a high quality pies to everyone who wants an excellent taste. It is advantage is that Kitchen Made Pies can meet the requirement of wide audience marketing fresh and frozen pies. The high quality ingredients is the main criterion for Kitchen Made Pies. It does not want to reduce costs of production as it can worsen quality of their products. Recent years, sales of the company has failed. According the present day situation: "the current product mix, sales of approximately $35,000 per week which is $1,829,000 per year". PR personnel also p lay a key

Social work methods in practice Essay Example | Topics and Well Written Essays - 2500 words

Social work methods in practice - Essay Example This became the basis of therapeutic work; the use of physical surroundings and how people related to others to tackle psychological problems. (Anning et al, 2006) There are a number of procedures that may be followed when a social work is carrying out therapeutic work. Some of these include creation of an approachable and comfortable which allows the child to open up easily. The therapist must not hold any inhibitions or preconceived notions about the child for critical work. It is also imperative to ensure all feelings are read promptly and necessary action taken in response to these feelings. A social worker must not underestimate the child's capacity to resolve his/her own struggles. Children must be allowed to express themselves freely without the social worker trying to steer the conversation in a certain direction. Ample time should also be given to the therapeutic session so that all the underlying aspects of the problem are uncovered. Lastly, the social worker must ensure that some boundaries have been sent because children need boundaries to make them feel protected. Boundaries also reinforce the child's feelings of trust towards the social worker. One should also ensure that they let the child know that whatever the child is confiding in them will remain confidential. (Beckett and Walker, 2004) The model is Why the model is a form of good working practise The model is appropriate because it has shown a good share of results. In a study done on some children who had been institutionalised and then taken through therapeutic care, it was found that majority of the children did not go back to the institution and showed positive result in their behaviour. (Trevithick, 2006) Research has also shown that children who undergo therapy when displaying symptoms of constant delinquency have less chances of being confined. These children have also been reported to showing fewer outbursts or they do so in fewer days than before they started the therapy. This model of social work is also good working practise because it deals with children exhibiting socially deviant behaviour. It has resulted in less chance of children running away from their homes especially those who have been adopted. Lastly, the model helps children with low self esteem because it makes them feel important. It also helps children who lack a self identity. Through the interactions between the child and the social worker, definition of what determines a child's identity are set and it becomes possible for the child to be able to relate well with all the people surrounding them. This is due to the fact that a chid will be able to relate well with all other people surrounding them. (Trevithick, 2006) Advantages and disadvantages of therapeutic work with children Advantages This model is quite flexible. It allows children to express themselves in an environment that is natural and free t them. Such an environment has always been accredited with giving good results as it breaks down barriers between the social worker and the child. This flexibility does not in any way compromise the centre of the method. This is because there are a number of limits and boundaries that are set by the counsellor and children are able to work within these limits. (Hill, 1999) The method has a strong theoretical basis. It is important for a model to merge theoretical values with a practical approach. This

Discussion Mentor Assignment Example | Topics and Well Written Essays - 250 words

Discussion Mentor - Assignment Example Much of the mentoring has occurred in informal settings, where the nurses only provide guidelines in seeking to ensure that I undertake various nursing activities accurately. They have become an integral part of my career advancement Many of the nurses are experienced and capable of assisting novice individuals with many of their requirements. The knowledge and skills they possess plays a fundamental role in ensuring that they provide the required support (Jill & Bally, 2007). Despite sometimes facing difficulties themselves, they are capable of undergoing extreme conditions, which are also critical in encouraging other nurses (Wilkes, 2006). The efficiency with which they perform their responsibilities is an element that makes them admirable mentors. Despite the inexplicable mentorship skills they possess, the nurses are sometimes affected by some numerous issues, which make them naà ¯ve and susceptible to external pressure. When faced with some challenging situations, it is common for inefficiency to become imminent and sometimes, they have to seek direction and guidance

HIS 135 Entire Course Essay Example for Free

HIS 135 Entire Course Essay In this archive file of HIS 135 Entire Course you will find the next documents:HIS-135-Assignment-Cold-War-Ideology-and-Policies. docHIS-135-Assignment-The-Vietnam-War. docHIS-135-Capstone-CheckPoint-End-of-the-Cold-War. docHIS-135-CheckPoint-Comparing-KennedyG History General History ASHFORD HIS 204 American History Since 1865 If dragging yourself out of bed at 6:00 am is impossible, dont torture yourself with 7:00 am classes. Most schools offer classes in a wide range of time slots. Take advantage of the classes later in the day and in the evening if you arent a morning person. You will be more likely to go and will get more out of the course. In this archive file of HIS 135 Entire Course you will find the next documents:HIS-135-Assignment-Cold-War-Ideology-and-Policies. docHIS-135-Assignment-The-Vietnam-War. docHIS-135-Capstone-CheckPoint-End-of-the-Cold-War. docHIS-135-CheckPoint-Comparing-KennedyG History General History ASHFORD HIS 204 American History Since 1865 If dragging yourself out of bed at 6:00 am is impossible, dont torture yourself with 7:00 am classes. Most schools offer classes in a wide range of time slots. Take advantage of the classes later in the day and in the evening if you arent a morning person. You will be more likely to go and will get more out of the course. In this archive file of HIS 135 Entire Course you will find the next documents:HIS-135-Assignment-Cold-War-Ideology-and-Policies. docHIS-135-Assignment-The-Vietnam-War. docHIS-135-Capstone-CheckPoint-End-of-the-Cold-War. docHIS-135-CheckPoint-Comparing-KennedyG History General History ASHFORD HIS 204 American History Since 1865 If dragging yourself out of bed at 6:00 am is impossible, dont torture yourself with 7:00 am classes. Most schools offer classes in a wide range of time slots. Take advantage of the classes later in the day a Follow the link Now for full guide https://bitly. com/1wySlYb If dragging yourself out of bed at 6:00 am is impossible, dont torture yourself with 7:00 am classes. Most schools offer classes in a wide range of time slots. Take advantage of the classes later in the day and in the evening if you arent a morning person. You will be more likely to go and will get more out of the course. History General History ASHFORD HIS 204 American History Since 1865.

User Perceptions of Web 2.0

User Perceptions of Web 2.0 Abstract With the advent of the internet and the evolution of e-business, the widely held perception is that we operate in a know ledged-based economy. Many organisations have realised that changing and adapting their business processes to leverage information technology is vital for sustainability. The traditional paradigm of focusing on products has gradually eroded and organisational rhetoric has shifted towards services. In fact the notion has been permeated that the customer has taken centre stage in corporate strategy . Focus is now drawn to building sustainable relationships with customers and involving them in the decision making processes. Customers are now involved in core organisational processes such as development of new products and services. Customers services in the traditional approach has mainly consisted of assisting customers before or after the purchase of products. With the customer taking a central theme in organisational strategy and with the introduction of Informatio n technology as an enabler of organisational change . IT Organisations have looked at information systems such as Customer relationship management solutions to manage all aspects of customer communications. CRM systems have been rolled out with the promise to enhance operational efficiency and productivity in organisations. CRMs are supposed to help IT Organisations understand their customers better. Most customer services in knowledge based Organisations now rely on knowledge bases and CRMs. However it seems that in spite of all these information systems and organisational efforts , many IT organisations have yet to fully harness the capabilities of e-business and gain competitive advantage by leveraging the customers as co-creators and co-producers of knowledge. Notions such as self-service are not as pervasive as one would expect. It is arguably true that some IT organisations have attempted with belated success to establish a true symbiotic relationship with their customers. The refore this study will attempt to encourage the use of web 2.0 by exploring the user perceptions of users in web 2.0 specifically in customer services. Qualitative research was carried out through semi-structured interviews focussing on the social , personal, cognitive and affective perception of users when participating in web 2.0 (Blogs, virtual forums, etc))within support activities. The analysis of the data was carried out using the Users and Acceptance framework . Implications for research and practice highlight organisational culture as a very important prerequisite for the use and acceptance of web 2.0 enabled technology. CHAPTER 1 Introduction The constant innovation of software products has invariably driven the need for customers to understand and use the ever evolving products effectively (Dholakia et al , 2009).As a result of this organisations rely predominantly on the acquisition of a service support contract defined as pre-sales and post sales support contracts to enable these organisations to learn about the product, assist in using the product and ultimately solving problems during the use of the software ( Gray and Durcikova 2006). An indirect advantage of a support contract provides organisations with information about their customers to personalise the pre-purchase, purchase, and post-purchase experiences (Kohlbacher, 2008). Some firms supplement this employee-based service support model with virtual customer communities ( (Mathwick, Wiertz, and de Ruyter 2008) such as Ebay (Dholakia et al , 2009).In fact Mills and Morris (1986) argue that customers can thus become partial employees by taking over some service functions that are normally carried out by employees. This implies that some firms successfully leverage their relationships with their customers to derive further value creation. This view falls in line with the argument that organisations should build better relationships with their customers with the aim to retaining customers (Lemon, White, and Winer (2002),; not only because the growth of the internet and rapid technological progress has lead to increasing market transparency thus making it difficult to achieve long lasting differentiation (Hande Kimilog?lu and Hu ¨lya Zarali) , but also because customer loyalty can be directly linked to organisational profitability. Loyal customers have higher customer retention rates, use a larger share of their category spending to the organisation, and are more likely to recommend others to become customers of the firm (Reichheld and Earl Sasser, 1990; Zeithaml, 2000; Keiningham, 2007). A new perspective is being heralded that organisations can leverage web2.0 to build closer relationships with customers (Forrester). Web 2.0 encompasses a range of interactive tools and social communications techniques like blogs, podcasts and social networks (Chaffey, 2008).This is because the rapid spread of high speed internet access has enabled the participation and interaction that encourages user created content,creation of communities. The power of web 2.0 technologies such as Facebook and Myspace with 300 millions users arguably exemplies how popular and successful and relevant web 2.0 can be (Chaffey, 2008). Traditionally the verb networking describes the Machiavellian stance of creating and sustaining interpersonal connections and using these for commercial gain (Iacobucci) .Therefore one can be conclude that organisations should innovate on their services and leverage the internet to improve their brands recognition and improve customer loyalty. Interestingly within organisational studies the fostering of relationships to improve customer loyalty and serve customers better is the main reason why organisations deploy customer relationship management systems. In fact some (Chen ,Popovich; 2003 ) define CRM as an integrated approach to managing relationships by focusing on customer retention and relationship building facilitated by the advances in information technology. Others on the otherhand see CRM as a central knowledge management system.Still yet other emphasise the insight that organisations can gain from using CRM systems especially in marketing , segmenting and targeting (Colt.). While all these views possibly suggest that CRM can provide the relationship management , knowledge and insight to leverage the relationship between customers and organisations, it appears CRM falls short in practise to live up to these claims ; in fact Gibbert et al., ( 2002) claim that CRM leaves knowledge residing in customers. Similarly Zaltman (2003) argues that current CRM implementations are restricted to collecting and managing data and information while ignoring tacit information. This shortcomings of CRM has seen some researchers segment and reconceptualise some domains in CRM such as Customer Knowledge Management that deals with tacit knowledge, explicit knowledge and relationship management in customer services (davenport et a, 2001, Gibbert et al , 2002 ). While the importance of web 2.0 technologies such social networking is accepted (Forrester, Chaffeh) many researchers suggest that its impact in organisations has not been thoroughly investigated (Castilla et al. (2000). Therefore the aim of this study is to evaluate the impact of social media in customer service organisations . Data is gathered through an a questionnaire to participants to evaluate the potential and potential impact of web 2.0 technologies on customer services. RESEARCH FOCUS This dissertation intends to explore the use of web 2.0 information systems within customer services of an information technology organisation based in the united states with support centres in the united kingdom, Australia and India. The main themes this research seeks to explore are: How users perceive the Web 2.0 and its relation to their Cognitive needs that describes the acquisition of information, knowledge and understanding. Understand how the affective needs (Emotion, pleasure, feelings.) of users who participate in a firms web 2.0 information systems affiliate with the organisation Understand how Personal integrative ( Credibility, stability, status) are affected by participation in an organisations web 2.0 initiatives understand the impact of web 2.0 on users and the building of communities ( Social integrative) Aim and Objectives Aim The aim for this dissertation is to explore the user perceptions of web 2.0 within a technical support department specifically in an ICT organisations. Objectives Carry out a literature review of CRM within the organisational context and link to knowledge management and enterprise agiliy Examine Web 2.0 and review contemporary web 2.0 literature and its consequences for centralised versus decentralised (localised, contextualised) planning and decision processes in social systems; clarify key characteristics of Web 2.0 technologies and their potential to enhance networking and collaboration among peers in communities of practice; assess the potential of the communication and collaboration features of Web 2.0 tools for creating and exchanging knowledge in corporate information systems; outline the potential of Web 2.0 technologies to foster employee empowerment through collaboration and interaction; and finally draw conclusions for the adoption of Web 2.0 technologies in organisations Research Approach In order to explore the user perceptions of web 2.0 within customer services, qualitative interpretive research will be carried out.Qualitative research appears more appropriate for this study as it will provide information into what each particular user perceives the usefulness of web2.0 . Because such information is more subjective in nature , it is therefore better approached using qualitative research. The essence of this qualitative research will be interpretive in nature into uncovering information about the human perception, feelings, opinions and thoughts (Fonow and Cook ,1991). Observatory research while being useful is limited to solely identifying behaviour however not understanding reasons behind that behaviour and does not include important details such as the context of users. This is not enough insight for the purpose of this research as there is a clear need to ascertain both the behaviour as well as attitudes behind these. Additionally quantitative research acquires data through the assumption that social facts can always be measured on the assumption that they have an objective reality. Thus not identifying that user attitudes and perceptions can be influenced by emotions and as a result fail to gain a deeper insight to motivation and behaviour. Dissertation Outline This section outlines and briefly describes the structure of the dissertation : CHAPTER 1: Technical Support This chapter is an introduction of the dissertation highlighting the research area with a presentation of the aims and objectives of the research CHAPTER 2: Literature Review This chapter is a critical review of existing literature on call centre. It also discusses contemporary theories and perspectives relating to the Technical support. It also discusses the use of information systems within the context of this dissertation CHAPTER 3: Research Methodology will describe and articulate the research methodology. This also includes information about the design of the research and the Organisation Chapter 4: Research findings and Analysis This chapter presents the case study, the findings from the semi-structured interviews conducted in the organization using the Users and gratification (UG)theory as the conceptual lens for the discussion. Chapter Five :Analysis and discusses the result of the research. Each hypothesis is investigated for any acceptance or rejection of the proposed framework designed for each hypothesis. Concluding this section will be a discussion of limitations arising from developing this research. Chapter 5: Conclusion This will discuss the implications of the research findings in practise while also suggesting some recommendations for future research. CHAPTER 2 Theoretical Perspectives on customer relationship management systems Technical Support Customer relationship Management There are diverse views on why organisations implement customer relationship management systems. Ngai (2005) suggests that the CRM have been primarily used to automate processes. Senge et al (1999) suggests that Organisations need to continuously change and adapt to changing environment and assert that Customer relationship management systems are key to this process. Stein and Smith (2009) suggest that if properly organized and applied, information can become the knowledge that defines the mission, form and strategy of an Organisation and associate CRM with theories such as the adaptive enterprise. This view is shared by Sun et al (2006) who suggest the primary purpose of CRMs as adaptive learning. In this context adaptive learning is defined as the process of predicting information from large databases to identify valuable customers, the ability to learn about the preferences of these valuable customers , forecast future behavioural patterns and estimate customer value. The rapid gr owth of the internet (chaffey, 2008) and the current limitations of existing CRM implementations (Gibbert et al, 2002) has seen some It has been established that organisations must exploit existing competencies,technologies, and knowledge (March, 1991) , improvise (Orlikowski) and also pursue knowledge about unknown possibilities for competitive action (Sambamurthy, 2003).It has being In fact the notion of organisational agility is often permeated and is described as a combination of customer agility, partnering agility, and operational agility (Cronin 2000). The underlying perspectives seem therefore to suggest that Organisations operate in continuously changing environments, it appears that Organisations are expected to be agile. Agility There are some divergent views which suggest how companies should attain enterprise agility. The underlying concept behind all these definitions relies on these organisations sensing changes and responding accordingly. Some advocate absorptive capacity (Zahra, 2002) which suggests the capability (dynamic) to create and utilize knowledge. While others suggest enterprise agility that builds upon other theories in management theory such as dynamic capability, strategic flexibility, market orientation and absorptive capacity (Overby 2006). Chaffen (2008) highlights strategic agility as the an organisations ability to innovate and so gain competitive advantage within a market place by monitoring changes within an organisationss marketplace and then to efficiently evaluate alternative strategies and then select review and implement appropriate candidate strategies. Nambisan (2002) postulates that agility is important for organisations and argues that customers serve three valuable roles namely as a source of innovation ideas, as co-creators who help in the development and design of innovative products and services, and finally users help in testing the product or in assisting other users learn about new products or services.Others (Kohli and Jaworski 1990) underline the more strategic advantages of Customer agility and suggest it helps organisations gain market intelligence and in detecting competitive action opportunities. However it seems CRMs are not only implemented for firms to gain agility or intelligence. This raises the question about what Organisations expect from CRM implementations. It appears the role of the customer within organisations has gained increased focus.In that light Kohli Jaworski (1990) postulate that customers play a central strategy in organisations. (Fornell et al , 2006) have done some empirical studies and suggest that there is a direct link between customer relationship activity and firm performance. Similarly Lemon, White, and Winer (2002) highlight the marketing trend of building long lasting relationships with customers for better competitiveness. Agrawal (2003) suggests CRMs are central to the task of making an organisation customer centric and maintains that this is the most certain way of increasing value to organisations and profitability to the organisations. The Information centric view of CRM has also been delineated with Peppers and Rogers (1999) highlighing th e technological aspects of customer relationship management and arguing that CRMs are technology solutions that extend separate databases and sales force automation tools to link sales marketing efforts to improving targeting efforts. From these viewpoints, one could suggest that the ultimate objective behind CRM initiatives is ultimately about managing relationships with customers . The proposition is that if organisations build better relationships with customers, this would ultimately lead to better competitive abilities and can lead to long term competitiveness and sustainability. This appears simplistic and deterministic and there is research evidence to suggest that some CRM initiatives have not met these objectives, for example Rigby et al (2002) argue that CRM initiatives have alienated long-term customers and employees. Customer relationship Management Definition Within the scope of this study the definition of Customer relationship management systems will be aligned with Chen and Popowich (2003) that define CRMs as a combination of people ,processes and technology that seek to provide understanding of customers. According to Chen and Popovich (2003) a CRM system is a complex application that mines customer data, creates a comprehensive view of key customers, and predicts their purchasing patterns. CRMs support business strategy and assist in the building of long term relationships with the customer. Chen and Popowich (2003) also maintain that although CRM is enabled by technology, it is not a technology solution because the key processes are carried out by people and these need clear understanding of the objectives of key decisions. Although the term CRM seems to have a ubiquitous definition that focuses on relationship management with customers, Greenberg (2004) claims that Customer relationship management systems can be interpreted in thre e distinct ways; (1) Data-driven CRM that leans on Information technology and centres around the integration customer information using applications, interfaces, and automation tools. (2) Process-driven CRM builds around organisational practices and rules and seeks to automate organisational processes for better efficiency. (3) people-driven CRM focuses on the job of executives and employees in utilizing face-to-face communication to process relationship management. The underlying proposition is that CRM while being technologically enabled requires company-wide, cross-functional, customer-focused business process re-engineering to be successful. CRM has arguably cemented its position as an important organisational construct with Forrester research postulating the growth of the CRM industry will reach 11 billion dollars annually by 2010 (Forrester,2008). In spite of this apparent success of CRM, there are diverging views on its efficiency and suitability to dealing with issues raised with customer support services departments and as such Chen, Popovich (2003) postulate that CRM is a combination of People, process and technology that need to provide understanding of customer needs to support a business strategy. This suggests that organisational structure is an important facet of CRM. Similarly some suggest that the key to organisation success is rooted in the ability to sense environmental change and respond readily (Overby2006). The environment in this context are the strategic and operational conditions such as regulatory changes, technological advancement and increased customer demands. Thus the point is made for the agile enterprise. Agility is defined as the ability of an (inter-connected) organization to detect changes, opportunities and threats in its business environment and to provide speedy and focused responses to customers, as well as other stakeholders, by reconfiguring resources and processes, and through strategic partnerships and alliances. The argument can thus be made that organisations need to derive more from the information at their disposal to ensure better decisions. In the context of the internet , it can be argued that with the low cost entry barrier offered by the internet , organisations now require unique selling points to differentiate their products and retain their existing customers. This has caused the customer support services departments to emerge as one of the most importan t parts of organisations. Perhaps because customers must learn continuously to keep abreast of innovations (Dholakia et al , 2009).Attracting a new customer is more expensive than retaining a customer (Chaffey , 2006). The Role of Information Systems The role of information technology on agility is often referred to as indirect (Overby, 2006). This view suggests that IT provides the infrastructure upon which other business functions and processes rely. Information technologies such as decision support systems, data warehouses, and OLAP tools can facilitate the development of knowledge through real-time data monitoring, pattern identification and scenario modelling. This enhances the organisation sensing capabilities by providing managers with high-quality information about the state of the business, which helps them, identify emerging opportunities.Others (Sambamurthy et al, 2003) suggest that information technology investments and capabilities influence firm performance through a nomological network of three significant organizational capabilities (agility, digital options, and entrepreneurial alertness) and strategic processes (capability-building, entrepreneurial action, and co evolutionary adaptation)..The essence of their ar gument appears to be that organizations with better information technology are better at making decisions. One can therefore infer from these arguments that organisations should use Information technology as an enabler which enables them to sense and perceive changes in their environment and respond effectively (the fastest response is not necessarily the best response). The role of information technology and its impact on CRM initiatives has been greatly discussed. According to Tamminga and OHalloran (2000) the increasing use of the Internet by customers has important ramifications for CRM because of what is expected in terms of customer management . Along these lines Petrissans (2000) maintains that information technology automation solutions such as FAQ (frequently asked questions ) and interactive voice response systems can increase operational efficiency. Furthermore Sandoe et al. (2001) suggest that information technology development such as business intelligence through data warehousing and data mining are very important for the effectiveness of CRM systems Fundamentally it appears the role of information technology on enterprise ability and agility is often referred to as indirect (Overby, 2006). This view maintains that IT provides the infrastructure upon which other business functions and processes rely. Information technologies such as dec ision support systems, data warehouses, and CRM can facilitate the development of knowledge through real-time data monitoring, pattern identification and scenario modelling. This enhances the organisation sensing capabilities by providing managers with high-quality information about the state of the business, which helps them, identify emerging opportunities. One could argue from these research perspectives that technological advances are lead deterministically to better CRM systems, however it seems this is not the case ;for example Chen and Popowich (2004) claim that for some organisations CRM is simply a technology solution that consolidates disparate databases and sales force automation tools to bridge sales and marketing functions in order to improve sales efforts. This view is shared by Reinartz et al (2004) who suggest that one of the reasons for the disappointing results of many CRM initiatives can be attributed to the overemphasis on CRM as an information technology solutio n. As a result Coltman (2004) correctly argues that Information technology must be applied in the right way to derive business value and claims that Information technology impacts organizational performance via intermediate business processes, requires complementary organizational resources such as workplace practices and structures and is influenced by the external environment. Data , Information and Knowledge Plato suggested that knowledge could only be derived from that which is believed and is true, typically called justified true belief.Earl (1994) advocates that data has to be interpersonal or objective and postulates 4 levels of knowledge needed to understand organizational information events are collected and processed to generate Data , data is manipulated and interpreted to generate information and information leads to knowledge.Sveiby suggests that information is meaningless, but becomes meaningful knowledge when it is interpreted. Polanyi (1966) defines knowledge as a construct that cannot be separated from its social context, similarly Toumi,1999) posits that data should include the context within which it was captured to ensure that it can be understood and interpreted correctly. The main underpinnings of these schools of thoughts seem to underline the importance of tacit and subjective knowledge. Tacit knowledge is defined as personal; context specific and therefore hard to formalize and communicate (includes cognitive and technical elements) This is in contrast with proponents of explicit knowledge who advocate that knowledge should be objective , that is knowledge that is transmittable in formal systematic language (Nonaka and Takenchi 1995). CRM and the internet The growth and success of the internet has been emphatic as 10.000 new pages are added each day (chaffey, 2008). This success has been fuelled by the increase in broadband adoption alongside the low cost of the internet (chaffey 2008).The internet has because of its low barrier to entry and . Not only has the internet seen the introduction of new concepts such as e-business and forced organisations to evaluate organisational silos or constructs but it has introduced new technologies such as blogs, social networks, RSS that are collectively now known as web 2. 0.Petrohoff (2008) suggests that social media is not just these new technologies enabled by the internet but is more about a community that interact with each other on an ongoing basis. The growth of the CRM industry as impressive as it seems cannot compare with the explosive growth of the internet that has catapulted ecommerce to centre stage with the value of sales alone in 2008 estimated at  £222.9bn in the united kingdom (http://www.statistics.gov.uk/pdfdir/ecom1109.pdf). This indicates that the ecommerce has become an important medium for companies to reach customers more easily.. The notion is thus permeated that rapid advancements in technology are leading to increasing transparency of marketing activities, thus making it difficult to achieve long-lasting differentiation (Hande Kimilog?lu and Hu ¨lya Zarali. 2008).While some (CA? LIN GURA?U et al , 2003) claim that the low entry barriers, the market size and the relatively low costs of online business activities have created a situation of intense competition and suggest that organisations therefore need to build brand loyalty and manage their relationships with customers better for long term viability .O thers on the otherhand see the potential offered by the internet such as high speed, cost effectiveness, constant availability, efficiency in transferring information, and integrated and individualised nature are major drivers and strengths for CRM applications (Bauer et al., 2002; Frawley, 2000). Thus a new conceptualization of CRM has been derived to accommodate the possibilities offered by the internet,wireless media and e-mail, denoted by E-CRM (chaffey and smith , 2008) with the goal of acquiring and retaining customers online using organisational websites The role of People in CRM implementations has been examined by some researchers and there appears to be divergent views. Rigby et al (2003) suggest that although CRM are used to automate processes; these processes cannot manage customer relationships that deviate from the norm for example CRM is not as effective for relationship building as face to face communication . Davenport et al (2004) concur with this and argue that two distinct types of knowledge is generated by Organisations through customer information processing, namely tacit and implicit knowledge. Explicit knowledge is generated through the processes of the CRM information system such as recording the actions of customers during communication .Explicit is therefore defined as knowledge that can be articulated ,documented and made accessible. This is contrasted with tacit knowledge generated during interaction with customers but cannot be documented and made accessible. Davenport et al (2004) therefore claim that for orga nisations to embark on successful CRM initiatives, human processes can complement and overcome the deficiencies in the technology led CRM implementations. This is also highlighted by Stringfellow, Nie, and Bowen (2004) who suggest CRM systems require complex channels to elicit the emotional needs of customers that cannot be met with standard CRM systems. As a result of this, they conclude that CRM systems are technology-rich but knowledge-poor. Therefore indeed the usefulness of CRM is limited when dealing with unstructured information and tacit knowledge. And some (Markus et al 2002) therefore correctly argue that Organisations need emergent knowledge processes . Emergent knowledge processes are organizational activities that exhibit three characteristics in combination: (1) deliberations with no best structure or sequence, (2) knowledge requirements include both general and tacit knowledge distributed across experts and non-experts, and (3) highly unpredictable actor set in term of job role or prior knowledge (Markus, et al., 2002). Web 2.0 : communication, cooperation, collaboration and connection. Musser and OReilly ( 2006) defines the WEB 2.0 as the business revolution in the computer industry caused by the move to the internet as platform and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them . Oreilly gives a comprehensive definition and suggests that Web 2.0 is a range of interactive emergent tools and social communication techniques such as Blogs, Podcasts and social networks that are aimed at increasing user participation and interaction on the web (Albrecht et al., 2007; Berners-Lee et al., 2006; Kerres, 2006; McAfee, 2006;Musser and OReilly, 2006; OReilly, 2005; Seufert, 2007). This implies that web 2.0 is an umbrella term that underlines a new paradigm of capabilities made possible by the pervasiveness or rather near ubiquity of internet. Some highlight the web 2.0 as the breaking down of organisational silos Oberhelman (). In fact Oberhelman () postulates that Web 2.0 refers generally to web tools that, rather than serve as a forum for authorities to impart information to a passive, receptive audience, actually invite site visitors to comment,collaborate, and edit information, creating a more distributed form of authority in which the boundaries between site creator and visitor are blurred. This view is shared by Graham (2005) who posits that